PhotoVideo4less Channels Customer Support

Our Process:
Directly following the placement of your order an invoice will be sent to the email address registered with eBay. If an email from us has not been received, check your spam folder, if it’s not there, please call us at: 718-534-0510 or toll-free at: 877-337-6160.

Do we accept PayPal?
YES! We accept PayPal payments from all countries. Please be advised PayPal payments may be subject to verification to protect against fraudulent accounts.

Alternate Billing/Shipping Address:
If your shipping address is different than your billing address, certain verification will be necessary. On payments made through credit card with an alternate shipping address, Photovideo4less will request a secondary address to be listed with the issuing bank.

What happens if we need more verification?
If we require further verification, we will send you an email at the email address registered with eBay, or contact you at the phone number provided.

Photo Video 4 Less reserves the right to refuse orders which the address, phone number or credit card cannot be verified.

International Orders:
International orders may be subject to local import fees, duty, customs, VAT charges or additional taxes, depending on the country of destination tax laws.

Photo Video 4 Less is not responsible for any of these tax charges, nor can we offer any specific advice on import fees, duty, customs, VAT or taxes that you may be obligated to pay upon the arrival of your merchandise. Should you have any questions or requests for specific information regarding any of these potential charges, we advise you to consult with your local government import office.

How long does it take from when I order for the shipment to leave the warehouse?
We usually process all orders within 24 hours of receipt of payment, barring any verification delays.

Our Process:
Directly following the placement of your order an invoice will be sent to the email address registered with eBay. If an email from us has not been received, check your spam folder, if it’s not there, please call us at: 718-534-0510 or toll-free at: 877-337-6160.

Do we accept PayPal?
YES! We accept PayPal payments from all countries. Please be advised PayPal payments may be subject to verification to protect against fraudulent accounts.

We also accept Credit Cards, pending verification.

SHIPPING TERMS:
We ship with tracking numbers using the following companies: UPS and USPS.
We ship worldwide, to APO/FPO addresses included. Merchandise will be shipped from our warehouse promptly after verification of your information and that your payment has been cleared and completed.

Upgraded Shipping Available:
Please note that this option is available upon request. Please contact us for further information.
Packages above a minimal price may be subject to a signature upon delivery. Please make your arrangements accordingly.

NO HIDDEN FEES APPLY.

When returning an item you must contact Customer Service at:
718-534-0510 or toll-free at: 877-337-6160 to obtain a Return Merchandise Authorization Number (RMA#) prior to returning the item.

  • We can only accept a return if it is returned to us in the original manufacturer’s packaging, same condition as sold, and with all literature/instructions/documentation and blank warranty cards.
  • Place the manufacturer’s box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer’s packaging.
  • The customer is responsible for arranging the return shipping and for its costs. For your protection, we advise that you should please insure the package and ship via a traceable method.
  • Our 30-day exchange policy applies to items received in defective condition. For return authorization please contact us via phone or email within this time frame. Merchandise shipped back without an RMA will be returned at the buyer’s expense.

Please note – A package refusal will be recognized as an unauthorized return in which a 5% restocking fee, as well as the cost for the returned shipment, will apply.

Items that are shipped free, if returned, a refund less our original shipping cost will be given.

eBay sales are final! A 5% handling and processing charge will apply for orders that are returned.

We offer Extended Warranties!

If the item listed comes provided with a manufacturer warranty, we will specify this information in the Product Description area.

You can contact us for detailed warranty information and options.

Call us first!

Local pickup is also available at our Brooklyn location.

Please contact us at 718-534-0510 for the necessary arrangements prior to purchasing.

For Great Prices & Excellent Customer Service:

We want to better serve you, please call us. We are open Monday through Friday. To speak to a live representative, contact us at:
718-534-0510
or call us Toll-Free at:
877-337-6160.

Hours of Operation: New York (EST)
Monday – Thursday: 10:00 AM – 5:30 PM
Friday: 9:30 AM – 1:00 PM

We are closed on weekends & holidays.

For around the clock communication please send us an email anytime.

We will get back to you very shortly.

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